Refund policy

Returns policy

14-day return policy

You may return an item within 14 days of delivery, provided it meets the following conditions:

• The item must be unused, in its original packaging, sealed and in resellable condition.
• If the seal on the box is broken, you cannot return the device.
• Items used, altered or damaged by the customer cannot be returned.
• For a faulty or defective device or a warranty claim, contact support@T3micro.com directly, even within 14 days of delivery. A replacement may be offered after assessment.

How to return an item or report a faulty device

1. Request a return: Contact our customer service team within 14 days of receiving your order. Include your order number and reason for the return.
2. For a faulty or defective device or a warranty claim, contact support@T3micro.com directly, even within 14 days of delivery. A replacement may be offered after assessment.

Processing your refund

Once we receive and inspect the returned item, we will issue a refund to your original payment method within 5–7 business days.

Return shipping costs

• Customers are responsible for return shipping costs unless the item is faulty.
• We recommend using a tracked shipping service, as we are not liable for lost returns.

Non-returnable items

• Opened, used or damaged items.
• Items returned without prior authorisation.
• Final sale or clearance items.

Thank you for shopping with us!